FAQ
What are the tour departure times?
We generally offer the Ocean Cruiser (Marauder IV) tours departing at 10am and 2pm May through September.
The Zodiac departures are also offered at 10am and 2pm, May through September and there might be times were the schedule is updated to offer an additional sunset departure (daylight permitting). Fall and Winter departures are generally at 1pm.
What is your cancellation policy?
Need to cancel or reschedule your tour? Contact us 48 hours prior to the departure and we will cancel your booking and with a full refund!
Are there snacks or beverages provided on board?
We provide complimentary hot beverages on-board our comfortable ocean cruiser Maurader IV. You are more than welcome to bring your own bottle of water or small, tidy snacks on any of our tours.
When is the best time to see whales?
There is no better time to see whales throughout the day, as every day is different as whales don’t run on a schedule 🙂
What happens if we don’t see any whales?
SpringTide offers a lifetime whale watching guarantee! If you don’t see any whales on your first tour with us, we are happy to take you out until you do (offered on a standby basis).
Are there bathrooms on-board?
Bathrooms are only available onboard Marauder IV and not on the open zodiacs.
Is there parking available nearby?
Always allow an extra 30 minutes to find parking, should you choose to drive. There are two parking lots close to our check-in office:
Bastion Square Parkade (575 Yates Street)
WestPark Lot 708 (1112 Wharf Street)
Please be aware that street parking only has a 90 minute limit and we suggest at least 4.5 hours of parking arranged.
What should I wear?
It gets chilly on the water! Always bring extra layers, even if it’s a nice day out! We recommend close-toed shoes, jackets and/or sweaters.
When riding the Zodiac, it is important to dress warm lyas you may get wet. Cruiser suits are mandatory for all individuals on our zodiac tours. Although these suits may seem warm enough, they are not waterproof and will not keep you dry. It’s never a bad idea to bring extra layers just in case!
How early should I arrive for check-in?
Guests should arrive no later than 30 minutes before their departure time. This ensures that we have enough time to get everyone checked-in and ready in time for their tour!
Can pregnant women come on tours?
Yes! Pregnant women are welcome aboard Maurader IV, unless otherwise specified by their doctor.
Pregnant women are however unable to ride on our Zodiac tours.